Trust is a crucial factor in men’s decision-making when it comes to meeting new people. You should think about it. What should you do if your goal is to buy a home, get a new computer, or plan to host a special dinner with your spouse? Ask someone for their help. Asking for help with a house is a common practice. You can ask anyone, from agents to family members and friends. It’s a good idea. It’s a large investment. It also has a negative impact on your life. The wrong house will remind you every time that you enter the front door.
What about intimate experiences such as dinner with your partner? Don’t take any advice, and you will end up choosing the wrong restaurant for your anniversary. It won’t be a romantic evening.
Casino Genie, an independent online gambling aggregator, published surprising results in its recent survey. Online casinos are losing thousands of customers each day.
Jon Hingston (Client Satisfaction Manager, Casino Genie) says, “Our survey involving 2,500 online players from over 100 casinos revealed that players are looking for a more personal experience vworld. Trust is one of the most important factors in providing personalized services. Trust is essential for players. Although this will make it more expensive for casinos to manage, the rewards will far outweigh the costs. According to the survey results, customers are more likely to stay with a casino that delivers on their expectations 5 times longer than if they don’t get what they expected. We now need to learn how we can help casinos provide this great experience. “.
Why trust matters so much? This is not about gamblers with a history of losing money. No. Hingston says, “The majority of players have never heard of gambling. It is not uncommon for people to feel intimidated by the game’s complexity, confusing language and lack of understanding. You must be “your friend” in order to help online casinos win advocates for your life. Don’t be like the friend you had at school that taught you English Cricket or baseball. That way, you both can enjoy the game even more.
Casino Genie only surveyed 1,400 players who played online casinos for less than 12 consecutive months. Only 24% remained loyal to one online casino. Over 62% gambled at four or more casinos.
Interestingly, of the gamblers who had been in business for longer than 12 months, 48% still play at four or more casinos. 78% of players who had been gambling for more than 12 months cited poor customer services as their reason for being fickle. Only 4% found sites they were 100% loyal to. Here is the amazing fact. 100 of these people stated that their loyalty to their casino was due to their’superb’ customer service. It’s amazing, isn’t it? Why isn’t mine like that?
The ‘Top 20’ casinos were not visited by any of these 100 gamblers. The smaller casinos are being smarter, quicker to respond and trying to compete in this segment. It’s beginning to show some results.
Let’s move on to trust. Another number that was derived from the survey. 82% said that they would recommend an online casino to a friend. 68% of those surveyed said they would consider trying a new casino online if it was recommended highly by other players.